X-Code implemented its proprietary Router PWI tool at E-ON, a solution for automating activities carried out on Information Exchange Platforms in the energy industry. Within the solution, nearly 200 different robots operate, performing tasks originally done by company employees, such as data registration, data verification, and retrieving the status of PZS. The solution introduced a uniform format for inputting data into the service, regardless of the platforms supported. Moreover, Router PWI was integrated with a CRM-class system.
The implementation allowed employees to be relieved of repetitive tasks carried out on Information Exchange Platforms—processes are now automated, reducing their execution time. Customer employees no longer need to monitor changes on individual platforms (robots handle this), eliminating potential process delays.
More information: https://www.x-code.pl/en/robotic-process-automation/
Another example of efficient business process automation is the implementation of solutions consisting of several elements. The company responsible for selling electricity acquires new customers every day. This requires the execution of many processes, mainly carried out by the Sales Support Department. Due to the systems used and internal organizational conditions, this posed the following challenges:
For the client’s needs, a solution consisting of several elements was implemented, directly affecting the more efficient and optimal execution of the process of concluding agreements with end customers:
- Contract generator: an online form for generating a contract document and collecting contract information in digital form.
- Modules performing tasks automatically: an orchestrator managing work and robots registering contracts in the CRM system.
- Module managing manual tasks in the process: a workflow system handling non-standard cases and tasks not subject to automation in the process.
In the final stage of the process, data is transferred to the Router PWI tool — a proprietary solution by X-Code for automating activities carried out on Information Exchange Platforms as part of the change of seller process.